Refund policy

At J Collins, all sales are final.

We do not accept returns, exchanges, or refunds once an order has been placed and delivered.

Exceptions

We only offer replacements or refunds in the following cases:

You received a damaged item

You received an incorrect item

If this happens, please contact us within 48 hours of delivery with:

Your order number

Clear photos or videos showing the issue

Email us at jcollins.in@gmail.com
.

Important Notes

Sale items, promotional purchases, and limited-edition drops are not eligible for return or exchange.

Minor variations in color, fit, or texture are not considered defects.

Items must be unused, unworn, and in original packaging to qualify for replacement approval.

Order Cancellations

Orders cannot be cancelled or modified once they have been processed or shipped.

Contact

For any questions regarding this policy, reach out to us at:
This Privacy Policy describes how JCollins (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from jcollins.in (the “Site”).

By using our Site, you agree to this Privacy Policy.

Information We Collect

We collect personal information you provide to us, including:

Name, email address, phone number

Billing and shipping address

Order and payment confirmation details

Account information (if you create an account)

We also automatically collect usage data such as IP address, device and browser information, and interactions with the Site.

How We Use Your Information

We use your information to:

Process orders, payments, shipping, returns, and exchanges

Communicate with you about orders, support, or updates

Send marketing emails (you can opt out anytime)

Improve and optimize our Site

Prevent fraud and comply with legal obligations

Sharing Your Information

We share your information only with trusted service providers such as:

Shopify

Payment processors

Shipping and fulfillment partners

Analytics and customer support tools

We do not sell your personal information.

Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

Access your personal information

Request correction or deletion

Object to or restrict processing

Withdraw consent

Opt out of marketing communications

To exercise your rights, contact us using the details below.

Children’s Privacy

Our Site is not intended for users under 16 years of age.

Contact

Email: jc.clothing.in@gmail.com

Address: Cannon, 23rd Road, Bandra West, Mumbai – 400050, Maharashtra, India