Refund policy

At JCOLLINS, all sales are final.

We do not accept returns, exchanges, or refunds once an order has been placed and delivered.

Exceptions

We only offer replacements or refunds in the following cases:

You received a damaged item

You received an incorrect item

If this happens, please contact us within 48 hours of delivery with:

Your order number

Clear photos or videos showing the issue

Email us at jcollins.help@gmail.com
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Important Notes

Sale items, promotional purchases, and limited-edition drops are not eligible for return or exchange.

Minor variations in color, fit, or texture are not considered defects.

Items must be unused, unworn, and in original packaging to qualify for replacement approval.

Order Cancellations

Orders cannot be cancelled or modified once they have been processed or shipped.